Update for medication and prescription diet food orders for the upcoming holidays...
We're In This
October 1st, 2020
We are taking steps to protect our team and client family.
Upon arrival staff member escort out to you who will bring you and your pet into the building with a room prepared, or will take a history from you and bring your pet in if you want to remain outside.
Dear Friends, Clients and Community,
We are so grateful to be able to remain open and maintain a high standard of care for our patients during this difficult time. THANK YOU to our amazing clients who have been so patient with our curbside approach, and appreciative of our efforts to keep everyone safe for these last many months. Remaining open and super busy has allowed us to hire additional talented team members and extend our hours to 7 days per week!
We certainly had no idea or suspicion when this pandemic began how severe it would turn out to be or for how long it would go on. And there’s still no “end” in sight. After following numerous statistics and guidelines over time we have decided that beginning on October 1 we will allow clients to accompany their pets into the building if they choose to. Anyone wishing to continue curbside, drop off or house call service is certainly encouraged to continue in this manner. We do ask that anyone picking up food or meds continue to have us bring it out to you to control crowding in our lobby.
Our guidelines are as follows: Continue to call us on the phone when you arrive at (928)282-1195. We will then send a staff member escort out to you who will bring you and your pet into the building with a room prepared, or will take a history from you and bring your pet in if you want to remain outside. A maximum of two family members may be present. Masks are always required when in the building with no exceptions. This option is only available to those who have not traveled in the previous 2 weeks, who have not had signs of illness in the previous 2 weeks, and who have not been knowingly exposed to a person with Covid in the previous 2 weeks. Please be honest with us so that we can ALL be responsible. We will still help you if you can’t meet these requirements, we will just have you wait outside or at home. Your pet will have its exam and any diagnostics performed in the hospital treatment area so that we can maintain physical distancing, but you will get to see the doctor. Doctors are also willing to run outside and visit with you there. If you are a traveler, we are happy to be here for your pet in curbside fashion. It is imperative that we continue to be cautious out of respect and protection for each other’s health and well-being. If there is another surge in our state, we reserve the right and responsibility to go back to curbside operation only. Remember that Sedona is a very internationally diverse city with visitors from all over the globe, and we’ve been lucky so far.
We feel very strongly that our protocols and behavior helped keep us all healthy and available to you during this time. There have been close calls for us. We have had staff members that have become ill (with other things, luckily) or exposures to positive people that resulted in isolating until negative test results came back, sometimes taking several days. None of us want our lives or our friends’ and families’ lives threatened by this virus, nor do we want to see a forced shut down as a result of one or more of us getting it. We have pledged to our wonderful community to be safe, clean and ready, and we will continue to keep our bubble tight. We have missed all of you and can’t wait to see your happy masked faces!
Dr. Kinney and Team OCSAC